Melanie Adams, MD, PA

I was referred to Dr. Adams by my PCP. I was concerned why I was seeing a dermatologist for possible skin cancer. Well, the concern proved true. Dr. Adams diagnosed a melanoma cancer, which was treated and cured. I still need periodic examinations, for which I am now very grateful.

Terrible experience, rude staff and her is not much better. Waited an hour post appointment for her only to be told that she was busy an hour later. Zero respect for patients time and unprofessional. But if patients are late, they cancel on you. This was my first appointment by the way. Left and found a better Dr. this was a waste of my time.

I was called yesterday by a member of Dr Adams' staff. They were unable to reach me, so left a voicemail. I was then contacted by the family member who I had listed as an emergency contact that Dr Adams was trying to get a hold of me. When I inquired why, my family member didn't know. I called Dr Adams' office back at the number provided in my voicemail and asked what the issue was. I was told that they were trying to get a hold of me to confirm an appt for 3/3. I was then told that I scheduled the appt last year, which I never did. I then asked her why she called my emergency contact since this was not an emergency, and was told "Because we were trying to get a hold of you and could not." An appt confirmation does NOT constitute an emergency, and left my family member and me alarmed. Then when i told her that I never made an appt and asked who made the appt, the staff member was very rude and said that the person who made the appt belong to my phone number. So I repeated that I'd never made an appt. I then asked her who she worked for and if I could speak with a manager and she responded "I don't know have time for your questions." and hung up.
It was the most bizarre interaction I've ever had with a medical office EVER. I would like Dr Adams' to please contact me. Thank you.

I am giving a 1 star because she seemed nice. She asked me to call back in 2 weeks if the medication she prescribed does not work. The medication didn't work and so I called her office several times (over 30x) but no one answered. So I show up at the office and I was told they will call me back. I received a call from a nurse and surprisingly, they didn't even know what medication they prescribed me so I had to tell them. The nurse told me she will call back the next day but no call till now and its been 2 months already.
They only care about your money and don't care anymore once you leave the office.

I called the office on Wednesday morning and was told they were having an office meeting and someone would call me back before the end of the day. As of close of business on Thursday no one had called me back. Found another dermatologist.

My appointment was scheduled for 2:30 PM, but I was instructed to arrive at 2:15 PM to fill out paperwork. When I arrived at 2:10 PM, there were 4 patients ahead of me. The receptionist told me I would not be seen until 3:30 PM at the earliest, so I walked out.

I understand that Dr. Adams doesn't know exactly how long each appointment will last, but forcing patients to wait for more than 1 hour to be seen is not reasonable. This doctor's scheduling policies clearly reflect a desire to maximize profit without taking into account the value of her patients' time.

Over scheduled patients. Had to wait too long before seeing a doctor. Ended up leaving since it was over an hour before the doctor would see me.

Seemed to lack the respect of other people's time.

I cancelled and rescheduled with another doctor.

I do not put any blame on Dr. Adams, I think my issue is more with the staff.
Originally requested an appointment online. Got a call back a couple of days later and got an appointment on the day I requested.
However, I had to call back and reschedule so I could go on my day off. I confirmed with the gentleman twice before hanging up that my appointment was for that Monday at 7:30am.
I showed up at 7:15am that day. Then was told I was not on the schedule or in their systems, that I would need to leave and that someone would call to reschedule me.
I then got a call later that afternoon to confirm an appointment for tomorrow.....I called and left message stating that this was wrong and I would not be showing up. No one ever called me back. And one one ever called to reschedule me.
I assume the gentleman who rescheduled my original appointment was looking at Tuesday instead of Monday when he scheduled me.
So, I won't be going back to Dr. Adams. She seemed nice and I heard good feedback about her from a friend, but sadly, she needs better staff to handle her business.

Dr. Adams is nice and knowledgeable but just try getting an appointment or getting someone to answer the phone. It won't happen. Good luck getting an appointment! And if you leave a message no one ever calls you back - I've left messages online, with a person, and on voicemail. There just isn't any response. I gave up and moved onto a new dermatologist (Called yesterday, spoke to a real live person, and managed to get an appointment the same day with the nurse practitioner).

Dr Adams is thorough but the wait time is just too long. I appreciate that she takes time with her patients; however she should space appointments out better. Additionally she now has a charge for missed appointments. I find it ironic that there can be a charge for a missed appointment but no consideration for being seen within 30 to 60 minutes of your appointment time. This is what had me leave her practice. Also the wait area is very small and crowds quickly. Great doctor but the office management logistics need improvement.