WO2004086167A2 - Methods and systems for providing egovernment services to the public, anytime, anywhere, using any type of communication devices - Google Patents
Methods and systems for providing egovernment services to the public, anytime, anywhere, using any type of communication devices Download PDFInfo
- Publication number
- WO2004086167A2 WO2004086167A2 PCT/SG2003/000057 SG0300057W WO2004086167A2 WO 2004086167 A2 WO2004086167 A2 WO 2004086167A2 SG 0300057 W SG0300057 W SG 0300057W WO 2004086167 A2 WO2004086167 A2 WO 2004086167A2
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- WO
- WIPO (PCT)
- Prior art keywords
- egovernment
- services
- delivery system
- public
- website
- Prior art date
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Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
Definitions
- the present invention relates to methods and systems for providing efficient, effective and substantial cost savings in fast deployment of egovernment services to the public.
- a dedicated one-stop one-shop egovernment centre at many convenient locations will provide the public to apply and collect all the required licenses at single touch. Together with the web-enabled ATM machines and Internet Kiosk, public now can even collect different types of documents, performing different egovernment transactions anytime, anywhere at user request.
- the gateway's position in the access infrastructure is occupied by the Web Server and or the Application Server. This make implementation of an access infrastructure among enterprises very difficult as it demand a high degree of customisation and integration. It is thus not able to embrace a more coherent and extensive integration of business functions across the enterprise and among enterprises' applications to deploy fast, effective and efficient egovernment services to public anytime, anywhere and by any type of communication devices.
- the present invention of services based integration architecture provide a more coherent and extensive integration of business functions across enterprise and among enterprises.
- the application funtionality is brought together using standards that abstract both business processes and platforms.
- the service-based integration architecture access interact specific applications with an environment composed of services.
- the present invention identifies application functions as services that can be indentified, located, accessed, and brought together in required configurations in real time.
- the present invention has been made to solve the above conventional deployment of egovernment problems, by providing method and system for fast, efficient and cost effective deployment of government services to the public.
- a dedicated one-stop one-shop egovernment centre by providing a single touch for public to conduct all transactions, for an example., apply and collect all licenses under one roof can save a lot of time, agony and confusion.
- the service-based integration architecture also allow among enterprises that developed the egovernment application to be abled to integrate seemlessly without high degree of customisation and thus fast and efficient and cost effective deployment of egovernment services to the public .
- Figure 1-1 diagram shows the services based integration architecture for efficient, effective and fast deployment of egovernment services to the public.
- This services based integration architecture diagram is divided into two parts.
- the services infrastructure On the left side of the diagram, the services infrastructure, is depicted as a set of elements as opposed to a set of servers on which applications run.
- the access infrastructure On the right side of the diagram, the access infrastructure, it is important to note the core of the access infrastructure is the "internet gateway".
- the "internet gateway” is responsible for the ability to link any device application, or service from outside the environment with any service within it, in a bi-directional fashion without specific knowledge of the device or application before that access takes place.
- the service-based integration architecture access interact specific applications with an environment composed of services.
- the services based integration architecture identifies application functions as services that can be indentif ⁇ ed, located, accessed, and brought together in required configurations in real time. Description of embodiments
- One of the embodiments of the invention provide a system and method for cost effective, efficient and fast way to deploy egovernment services to the public, for the public to conduct egovernment transactions anywhere, anytime using any type of communication devices.
- This embodiment is using the services based integration architecture that use "internet gateway” (instead of Web Server or Application Server ) to enable fast deployment of egovernment services (including delivery of physical documents to the public using interactive web-enabled ATM machine) anywhere, anytime, using any type of communication device.
- internet gateway instead of Web Server or Application Server
- egovernment services including delivery of physical documents to the public using interactive web-enabled ATM machine
- Figure 1-1 diagram the services based integration architecture
- specific applications is giving way to environments composed of services that can reside anywhere on a broad, extensive network.
- the "internet gateway” is responsible for the ability to link any device application, or service from outside the environment with any service within it, in a bi-directional fashion without specific knowledge of the device or application before that access takes place.
- the major advantage of services based integration architecture is its ability to tie IT resources together, identify services, authenticate users and roles, and move functions around from platform to platform in a standard-based dynamic context. It enchance the speed of deployment tremendously for egovernment services across a diverse platforms.
- the other embodiment of the invention provides a system and method for customers to conduct various egovernment transactions at a single touch through a dedicated one-stop, one shop Egovernment centre (can be set up by private company) and a one-stop website that provide a complete value chain of services for each category of electronic transactions (for an example, pay various bills at one-stop website).
Abstract
An egovernment system with a services based integration architecture and an “internet gateway” instead of a web or application server to enable fast deployment of egovernment services including delivery of physical documents to the public using interactive web-enable ATMs or any other type of communication devices anywhere, anytime. The “internet gateway” is responsible for linking a device or application from outside the egovernment environment with a service within it in a bi-directional fashion without specific knowledge of the device or application before this access takes place. Moreover, a system and method for customers to conduct various egovernment transactions at a single touch through a dedicated one-stop-shop egovernment centre at any convenient location and a one-stop-shop website that provides complete chains of services for each category of electronic transactions.
Description
DESCRIPTION Title of the invention
1. Methods and systems for providing Egovernment services to the public, anytime, anywhere, using any type of cornmunication devices.
Field of the Invention
2. The present invention relates to methods and systems for providing efficient, effective and substantial cost savings in fast deployment of egovernment services to the public.
Background
3. Conventionally, in many countries, to conduct transactions with government, individual requires to visit many government agencies. One of the examples, if an individual wants to set up a particular business, he may first need to spend many days to find out which are the agencies that he need to visit to get the all the necessary licenses. Thereafter, he needs to visit each agencies physically to apply for the necessary licenses. If the sequence of getting the right license is wrong, it may take months before he can start his business with all the required licenses.
4. Further, even after he has already applied the licenses from each individual agency, he has to run around to many agencies to physically collect all the licenses from various agency.
5. A dedicated one-stop one-shop egovernment centre at many convenient locations will provide the public to apply and collect all the required licenses at single touch. Together with the web-enabled ATM machines and Internet Kiosk, public now can even collect different types of documents, performing different egovernment transactions anytime, anywhere at user request.
6. Some developed countries has a dedicated egovernment website for the public to conduct business transactions on the internet. However, each agency just computerised their own internal process to enable public to transact with them individually. Many government agencies do not communicate with each other in order to produce a cohesive and complete value chain of services to the public. For an example, when I buy a new house, I need to surf to different agencies to apply for the typical services (such as telephone line, water and electricity etc.) that I need for my new house. There is no one-stop website that categorised the transactions and integrate the services from all agencies to provide a cohesive complete value- chain of services for the public.
Background (continue pgl)
7. Further, under the conventional egovernment architectures, the disparities among agencies' systems, networks, operating environments and applications hinders the effective, efficient and fast deployment of egovernment services.
Deployment of egovernment services usually involve with many enterprises on cross-platform and cross-environment. Under the conventional egovernment architecture, applications funtionality is tied with a specific business process and platform. The conventional egovernment deployment architectures rely on the effective "hardwiring" of applications to platforms and access devices. It is thus very expensive, very slow, very ineffective and very inefficient to deploy egovernment services to the public as it demand a high degree of customisation and integration with other enterprises's applications.
8. Under the conventional egovernment architecture, the gateway's position in the access infrastructure is occupied by the Web Server and or the Application Server. This make implementation of an access infrastructure among enterprises very difficult as it demand a high degree of customisation and integration. It is thus not able to embrace a more coherent and extensive integration of business functions across the enterprise and among enterprises' applications to deploy fast, effective and efficient egovernment services to public anytime, anywhere and by any type of communication devices.
9. The present invention of services based integration architecture provide a more coherent and extensive integration of business functions across enterprise and among enterprises. Here, the application funtionality is brought together using standards that abstract both business processes and platforms. The service-based integration architecture access interact specific applications with an environment composed of services. The present invention identifies application functions as services that can be indentified, located, accessed, and brought together in required configurations in real time.
Summary of the invention
10. The present invention has been made to solve the above conventional deployment of egovernment problems, by providing method and system for fast, efficient and cost effective deployment of government services to the public.
11. According to the present invention, a dedicated one-stop one-shop egovernment centre by providing a single touch for public to conduct all transactions, for an example., apply and collect all licenses under one roof can save a lot of time, agony and confusion.
12. It can also be done through internet with one-stop v/ebsite that categorised transactions.using serviced-based integration architecture, a systems of method and delivery, that allow users to collect licenses through web enabled ATM machine and Internet Kiosk, anytime and anywhere.
13. The service-based integration architecture also allow among enterprises that developed the egovernment application to be abled to integrate seemlessly without high degree of customisation and thus fast and efficient and cost effective deployment of egovernment services to the public .
Reference to the drawing
14. Figure 1-1 diagram shows the services based integration architecture for efficient, effective and fast deployment of egovernment services to the public. This services based integration architecture diagram is divided into two parts. On the left side of the diagram, the services infrastructure, is depicted as a set of elements as opposed to a set of servers on which applications run. On the right side of the diagram, the access infrastructure, it is important to note the core of the access infrastructure is the "internet gateway".
The "internet gateway" is responsible for the ability to link any device application, or service from outside the environment with any service within it, in a bi-directional fashion without specific knowledge of the device or application before that access takes place.
15. The service-based integration architecture access interact specific applications with an environment composed of services.
The services based integration architecture identifies application functions as services that can be indentifϊed, located, accessed, and brought together in required configurations in real time.
Description of embodiments
16. One of the embodiments of the invention provide a system and method for cost effective, efficient and fast way to deploy egovernment services to the public, for the public to conduct egovernment transactions anywhere, anytime using any type of communication devices.
This embodiment is using the services based integration architecture that use "internet gateway" (instead of Web Server or Application Server ) to enable fast deployment of egovernment services (including delivery of physical documents to the public using interactive web-enabled ATM machine) anywhere, anytime, using any type of communication device. In this new invention, the services based integration architecture (Figure 1-1 diagram), specific applications is giving way to environments composed of services that can reside anywhere on a broad, extensive network.
This make it possible because the core of the access infrastructure, the "internet gateway", is responsible for the ability to link any device application, or service from outside the environment with any service within it, in a bi-directional fashion without specific knowledge of the device or application before that access takes place.
The major advantage of services based integration architecture is its ability to tie IT resources together, identify services, authenticate users and roles, and move functions around from platform to platform in a standard-based dynamic context. It enchance the speed of deployment tremendously for egovernment services across a diverse platforms.
17. The other embodiment of the invention provides a system and method for customers to conduct various egovernment transactions at a single touch through a dedicated one-stop, one shop Egovernment centre (can be set up by private company) and a one-stop website that provide a complete value chain of services for each category of electronic transactions (for an example, pay various bills at one-stop website).
Claims
18. An egovernment services delivery system, the delivery system comprising : one- stop, one shop egovernment centre (can be provided by outsource partner, a private company), a dedicated egovernment one-stop website, where within the website, egovernment' s transactions is arranged according to different category of transactions (user-centric instead of government agency centric) for the public to conduct various egovernment transactions (with or without the involvement of human operator) at single location and in a single touch, using wire or wireless devices, anywhere, anytime, using anytype of communication devices; and the services based integration architecture that enable fast deployment of egovernment services as the architecture provides the ability to link any device application, or service from outside the environment with any service within it, in a bi-directional fashion without specific knowledge of the device or application before that access takes place.
19. The egovernment service delivery system of claim 18 wherein the dedicated egovernment centre will physically house some e-envoys from each government agency that approve and issue various licenses and process services for the public under one roof. The egovernment centre can be provided by a private company with their own staff, where it set up many one-stop one-shop at many convenient locations to undertake on behalf of government agencies to process egovernment business activities for the public.
20. The egovernment services delivery system of claim 18 wherein there is a dedicated egovernment website and the egovernment transactions is arranged according to category of transactions in such a manner that the public is able to conduct many same category of electronic transactions at single touch through wireless or wire communication devices with or without human operator involvement (one of the examples, an interactive Internet Kiosk at many convenient locations), anywhere, anytime using anytype of communication devices.
21. The egovernment services delivery system of claim 20 further that each category of transactions under one-stop website has a cohesive and complete value chain of services (user-centric instead of government agency centric) without confusing the user to navigate to other website if he conducted the same category of transaction (for an example, if a user wishes to settle fines and like to pay fines, the category of transaction is 'paying fines'. The one-stop website will show all relevant ministries and agencies for the users to pay fines on that one-stop website within the egovernment website ).
22. The dedicated egovernment website of claim 18 can incorporate eCustomer Relationship Management (eCRM) tool. It can also incorporate other application tools (for examples, eProcurement tools, eDocument Exchange tools, eSecurity tools, ePayment tools etc) and will be used by all government agencies in order to facilitate better integration of all public work processes.
23. The dedicated egovernment centre of claim 19 further that public j ust need to key- in frequently ask basic information once (such as name, address, citizen identification number, contact number) to apply various licenses or conduct various business activities.
24. The dedicated egovernment website of claim 22 allow public to use mobile phone to transact egovernment business with or without the help of human operator. Authentication is through the unique mobile phone chipset and user key-in password.
25. The dedicated egovenment website of claim 18 allow interactive communication with human operator, issue and delivery any types of documents, anywhere, anytime at user's request through the web-enabled ATM machines.
26. The egovernment service delivery system of claim 18 wherein for services based integration architecture comprises: the access infrastructure and the services infrastructure.
27. The egovernment service delivery system of claim 26 wherein the access infrastructure enable users, business partners, or even other services to access the logic, data information, and/or content required to implement ebusiness solutions and processes.
28. The egovernment service delivery system of claim 26 further that the core of the access infrastructure is the "internet gateway", it is responsible for the ability to link any device application, or service from outside the enviromnent with any service within it, in a bi-directional fashion without specific knowledge of the device or application before that access takes place.
29. The egovernment service delivery system of claim 26 wherein the services infrastructure is where all the hardware and software that are required to host, run, and deliver services reside.
30. The egovernment service delivery system of claim 26 wherein the services infrastructure has sets of elements on which applications run.
31. The egovernment service delivery system of claim 30 wherein the elements are divided into three set : Assets, Support, Platform.
32. The egovernment service delivery system of claim 31 wherein the set of elements for Assets are: Applications, Storage, Database.
33. The egovernment service delivery system of claim 31 wherein the set of elements for Support are: Policy, Directorys Security.
34. The egovernment service delivery system of claim 31 wherein the set of elements for Platforms are: Application servers, mobile computing, XML, ebusiness platforms.
35. The egovernment service delivery system of claim 31 wherein the set of elements represent a collection of capabilities that make possible for the services-based environments to be available for any vendors to implement ebusiness without demand high degree customisation and integration.
36. The egovernment service delivery system of claim 18 of services based integration architecture allows delivery of physical document through web- enabled ATM machines and Lnternet Kiosk anywhere, anytime at user's request.
37. It is further claim that other changes can be made to the invention in light of the above detailed descriptions. In general, in the claims, the terms used should not be construed to limit the invention to the specific embodiments disclosed in the specifications and the claims, but should be construed to include all methods and systems of egovernment services deployment to the public that operate under the claims to provide efficient, cost effective, seemless integration of all egovernment services deployment to the public. Accordingly, the invention is not limited by the disclosure, but instead the scope of the invention is to be determined entirely by the claims.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| AU2003219635A AU2003219635A1 (en) | 2003-03-24 | 2003-03-24 | Methods and systems for providing egovernment services to the public, anytime, anywhere, using any type of communication devices |
| PCT/SG2003/000057 WO2004086167A2 (en) | 2003-03-24 | 2003-03-24 | Methods and systems for providing egovernment services to the public, anytime, anywhere, using any type of communication devices |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| PCT/SG2003/000057 WO2004086167A2 (en) | 2003-03-24 | 2003-03-24 | Methods and systems for providing egovernment services to the public, anytime, anywhere, using any type of communication devices |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| WO2004086167A2 true WO2004086167A2 (en) | 2004-10-07 |
| WO2004086167A3 WO2004086167A3 (en) | 2006-05-11 |
Family
ID=33096074
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| PCT/SG2003/000057 WO2004086167A2 (en) | 2003-03-24 | 2003-03-24 | Methods and systems for providing egovernment services to the public, anytime, anywhere, using any type of communication devices |
Country Status (2)
| Country | Link |
|---|---|
| AU (1) | AU2003219635A1 (en) |
| WO (1) | WO2004086167A2 (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115086091A (en) * | 2022-08-24 | 2022-09-20 | 北京国信新网通讯技术有限公司 | Network interaction system and method based on government affair extranet and internet resources |
Citations (5)
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| WO2001075549A2 (en) * | 2000-03-30 | 2001-10-11 | Cygent, Inc. | System and method for establishing electronic business systems for supporting communications services commerce |
| US20010034661A1 (en) * | 2000-02-14 | 2001-10-25 | Virtuacities, Inc. | Methods and systems for presenting a virtual representation of a real city |
| WO2002029508A2 (en) * | 2000-10-02 | 2002-04-11 | Teong Gee Soh | Broker-mediated online shopping system and method |
| WO2002047001A2 (en) * | 2000-11-28 | 2002-06-13 | The Pugliese Company | System and method for displaying and selling goods and services in a retail environment employing electronic shopper aids |
| WO2002084449A2 (en) * | 2001-04-16 | 2002-10-24 | Siemens Aktiengesellschaft | Interactive on-line catalog |
-
2003
- 2003-03-24 WO PCT/SG2003/000057 patent/WO2004086167A2/en active Application Filing
- 2003-03-24 AU AU2003219635A patent/AU2003219635A1/en not_active Abandoned
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20010034661A1 (en) * | 2000-02-14 | 2001-10-25 | Virtuacities, Inc. | Methods and systems for presenting a virtual representation of a real city |
| WO2001075549A2 (en) * | 2000-03-30 | 2001-10-11 | Cygent, Inc. | System and method for establishing electronic business systems for supporting communications services commerce |
| WO2002029508A2 (en) * | 2000-10-02 | 2002-04-11 | Teong Gee Soh | Broker-mediated online shopping system and method |
| WO2002047001A2 (en) * | 2000-11-28 | 2002-06-13 | The Pugliese Company | System and method for displaying and selling goods and services in a retail environment employing electronic shopper aids |
| WO2002084449A2 (en) * | 2001-04-16 | 2002-10-24 | Siemens Aktiengesellschaft | Interactive on-line catalog |
Non-Patent Citations (1)
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| 'www.help.gv.at - ihr Amtshelfer', [Online] Retrieved from the Internet: <URL:http:/www.help.gv.at/> * |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115086091A (en) * | 2022-08-24 | 2022-09-20 | 北京国信新网通讯技术有限公司 | Network interaction system and method based on government affair extranet and internet resources |
Also Published As
| Publication number | Publication date |
|---|---|
| WO2004086167A3 (en) | 2006-05-11 |
| AU2003219635A8 (en) | 2004-10-18 |
| AU2003219635A1 (en) | 2004-10-18 |
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